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I hope readers will not think it unprofessional to blog about vacation. I receive some of my best insights in a more relaxed, reflective setting.
After New England snow storms, it felt like paradise to spend time in Cabo, Mexico, with its calendar sunsets and whale watches 20 yards offshore (see left).
What inspired me to write this post was the warm greeting I received from my hostess Nancy at Pueblo Bonito Pacifica every morning, "Hola, Senor Cohn," which has inspired me to improve my service in future interactions with patients.
Other inspirations that strengthened my commitment to serve patients include:
During this decade of healthcare transformation, it is easy to feel sometimes that it is not fun to come into work. Constant disruptive change interferes with feelings of control and mastery. None of us went into healthcare to fail. Nancy's commitment to service inspires me to improve my service to patients.
Ken is a practicing general surgeon/MBA and CEO of HealthcareCollaboration.com, who divides his time between providing general surgical coverage and working with organizations that want to engage physicians to improve clinical and financial performance.
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