|
|
|
|
|
|
|
|
|
|
|
Hospital Impact has been ranked one of the top 50 healthcare blogs by Wikio.
Blogs we like:
by Frederick Southwick
Too often, everyone assumes the work is being done correctly and that each person knows his or her role. Many customer-supplier relationships are undefined and dysfunctional, and caregivers generally assume they are not empowered to make changes to specific processes.
In the absence of a standard model of healthcare delivery, medical errors sneak through the cracks of the disorganized care system.
By modeling the healthcare delivery system after successful business practices, we can help prevent medical errors. Let's look at Toyota, whose Toyota Production System (TPS) uses three fundamental approaches for improving automobile manufacturing.
by Keeley Wray
Do your providers have an idea that can revolutionize medicine? Well, it is important they investigate what is currently on the market or in the development pipeline. A thorough analysis of competing technologies is essential to successful market adoption, a step that should follow the ideation phase but precede the building of a prototype or pilot-ready version.
The reasoning behind my suggestion is, "You could remake the wheel, but would it be a valuable use of your time?"
Today, roughly 20 percent of the nation's hospitals use social media. We're there because that's where our community is, and it's a medium that allows us to communicate important health and wellness information and build brand loyalty and awareness, among other reasons. Of course, these are all things you've heard before. Unfortunately, using social media is not without risk. You've probably heard that before, too. But sometimes, we need reminders.
Last week, I received that reminder in the form of an email from our risk management department. It was passing along information from the ECRI Institute, a non-profit organization and evidence-based practice center dedicated to enabling improved patient care. ECRI recently issued a report, Social Media in Healthcare, which offers a great overview of healthcare and the social sphere.
by David Musyj
Seven years ago, when we asked our staff whether they "would recommend Windsor Regional Hospital as a place for their friends and family to work," we got an answer that made us gulp. Sixty percent of our staff answered in the negative.
It is not a favorable culture if people are embarrassed to admit where they work. This is especially true for hospitals, where staff cares for the patients that come through your doors. At Windsor Regional, we knew the direct relationship between staff satisfaction and patient satisfaction; they feed off each other. Happy staff results in happy patients. Happier patients result in happier staff.
It was one of those moments--if we did not want the answer then we should not have asked the question. Clearly, whether consciously or subconsciously, we knew what answer we were going to receive. We now had to determine why staff responded so negatively, come up with strategies to improve their responses and implement those strategies.
by Gienna Shaw, FierceHealthIT
Consumerism in healthcare is one of those trends that has been "looming" for an awfully long time. When the experts first predicted that patients would start shopping for providers as if healthcare was any other businesses--making decisions based on price, quality, and brand recognition, for example--the idea was met with skepticism, to say the least.
Over the years, the language used to describe the concept of consumerism morphed: the call for transparency gave way to talk of patient satisfaction to build loyalty, which in turn shifted to cries for a better patient experience to improve quality. And lately the focus has shifted, yet again, to patient engagement and e-patients.
Meanwhile, with each change came more champions ... and the number of skeptics and doctor-knows-best holdouts dwindled. In the past couple of years, the view that providers should treat patients as if they are partners in their own care has advanced especially fast--at least when compared to the glacial pace of change that's a hallmark of the healthcare industry.
To find out what's changed in the last 10 or so years to move this trend from "looming" to "arrived," read the full article at FierceHealthIT
:: Next Page >>
Read more!