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    Achieving meaningful use will require more than just implementing fancy tools

    January 21st, 2010

    by Pam McNutt

    Healthcare CIOs are understandably concerned about the scope of the work they'll be facing in implementing electronic health records. The promise of stimulus funding for healthcare organizations that "meaningfully use" electronic health records has definitely raised the profile of these clinical systems.

    My peers' concern was apparent in a recently completed survey by the College of Healthcare Information Management Executives (CHIME), which showed that CIOs are concerned about their ability to implement applications that are based on standards under consideration by the Office of the National Coordinator for Health Information Technology and the Centers for Medicare and Medicaid Services.

    [More:]

    The survey drew responses from nearly 15 percent of its members, including CIOs and top information executives of provider organizations.

    This past summer, the HIT Standards Committee, which is advising ONC on standards for clinical records systems, recommended roughly 20 standards for the electronic exchange of health information. Implementing applications that use those standards are expected to impact health organizations' chances of qualifying for stimulus payments related to meaningful use.

    Nearly two-thirds of all respondents said they were at least somewhat worried about their ability to implement standards-based applications and how that would affect meaningful use determinations for their organizations. Only 8.3 percent said they were not worried about achieving deadlines. Some 37.3 percent of respondents said they were either very concerned or worried about meeting deadlines for implementing standards; 27.8 percent said they were somewhat worried; 26.6 percent said they were a little worried.

    One of my colleagues, fellow Texan David Muntz, CIO at Baylor Health Care System, notes that there are challenges in implementing standards-based systems. "Early attempts at standardization were not rousing successes," he said. "It's hard to believe that we will be able to adapt to new standards in time to qualify for the rewards from the stimulus."

    CIOs in the survey identified several of the challenges that will need to be considered in implementing systems based on prescribed standards. Vendors that supply these systems will need to retool what they currently offer to comply with standards, and vendor readiness was the most frequently mentioned top concern of those taking the CHIME survey.

    Our organizations will need staff to put these systems in place, and those who have needed skill sets are in short supply in our industry. Because stimulus funding occurs after organizations bear upfront costs for installing clinical systems, financing is another concern mentioned by CIOs.

    My top concern is making sure that everyone understands that having software that can accommodate the standards is only one issue. The real nitty-gritty work is the resource-intensive task of implementing the standards. That will be a significant challenge for organizations that have already invested time and effort in existing clinical documentation systems; they'll face a retooling of that nomenclature to map to the standard's nomenclature.

    As clinical systems are put in place, the work only begins. Change management then becomes the lifeblood that will help achieve the ultimate promise of these systems.

    Pam McNutt is senior vice president and CIO of Methodist Health System in Dallas, Texas

    Comments, Pingbacks:

    What people do not understand, however, is that though initially a lot of effort will be spent installing electronic record systems, they will save lots of grief later when in use. It's often worth it.
    Permalink 01/21/10 @ 19:02
    Comment from: Deborah Leyva [Visitor] · http://www.myhealthtechblog.com
    The challenges to achieve meaningful use of EHR technology are indeed complex. Although the efforts to install and implement an EHR are significant, the whole idea behind Meaningful Use is in fact, just that, to use the technology in a meaningful way that helps to improve patient outcomes and the health of the nation.

    A recent article in the Journal of Healthcare Management, entitled "Top EHR Challenges in Light of the Stimulus Enabling Effective Interdisciplinary, Intradisciplinary and Cross-Setting Communication" touches on some of these issues in more detail.

    Permalink 01/21/10 @ 20:02
    Comment from: Lavinia Weissman [Visitor] · http://aboutworkecology.typepad.com
    Pam, You could not be more right on the spot. When we introduced the first Ambulatory EHR into practice at what was known as Harvard Community Health Plan the change process was how we drove adoption.

    For a few months, I went to lectures at the Lab of Computer Science with Octo Barnett preaching on the value of the EMR and one day I turned to my boss and said, it took me 3 hours to learn that physicians could get their lab results immediately with out a phone call.

    But then a year later, I still had to walk around our center and suggest to physicians they did not have to ask staff to look up results and print it out, they could access this information live and look at it in fewer seconds.

    With new pda devices and much more, information can be ready and available to a clinician so they can spend more time at the patient's side and look at them while educating them on their choices for treatment or how to prevent disease.

    It seems simplicity is not something that is part of human nature. I think the contagious occurs when people can see they have more control over their practice and can work more effectively with the patient and be burdened less with bureacracy.

    That all said the change is not simple, the amount of work is high effort and the bottom line is foreign,

    You have to be willing to change your practice to feel the penetration of the benefit so that you don't have to think about it. However, it is like playing a new piece on the piano the first time and it causes stumbling and learning.

    Many cloud technology based firms preached to doctors that by adopting free use they were going to get $40K but no where in that promotion was a statement on metrics of health and change that can impact patient care.

    My organization is going to build a data base of ordinary daily problems that can get solved with this change. It is the only way change management works and inspires people in my experience.

    Thank you Pam for what you stated here, that was never said so simply and concisely about why to take on all this hard work.
    Permalink 01/22/10 @ 13:21
    Comment from: Jeremy Engdahl-Johnson [Visitor] · http://www.healthcaretownhall.com
    Federal funding may be encouraging a move toward EHR, but there's more to it than just installing systems. How can healthcare data pooling lead to a better system? More at http://www.healthcaretownhall.com/?p=2002
    Permalink 01/22/10 @ 13:48
    Comment from: Health Insurance Advocate [Visitor] · http://www.insweb.com/health-insurance.html
    Agreed. We can toss as many high-tech tools at health care as we want, but it won't change the fact that people need to take charge of their own care before this health care crisis will be solved.
    Permalink 01/25/10 @ 17:21
    Comment from: SnowBird [Visitor] · http://www.symptoms-kidney-stones-treatments.com/
    There are vast possibilities but I'm concerned if this data can be misused.
    Permalink 01/27/10 @ 22:28
    Comment from: Tom Shubnell [Visitor] · http://shubsthoughts.blogspot.com
    Meaningful use should be about caregivers and patients, not politicians.

    Real value will begin in ten years, when enough use creates a next generation of software that solves problems for practitioners and begins to deliver meaningful results for patients.
    Permalink 01/28/10 @ 16:14
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    Permalink 03/16/10 @ 12:47

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