by Tony Chen

Check out this interesting interview (free reg req) on Toby Cosgrove, CEO of Cleveland Clinic. He touches upon a variety of topics, such as:
- how CC gets the most out of its money (metrics and more metrics)
- CC's take on patient charts (they belong to the patient, not the hospital)
- patient "experience" (and why you won't find those behind-revealing hospital gowns at CC)
- Partnership strategy (very clear about what they want and don't want)
- CC's core value proposition - technology leadership
- how CC finds new ideas (they unleash their 1,800 physicians all over the world!)
- His greatest challenge - bringing in the right people.
- what Cleveland Clinic is doing in prevention (it's not just the no-smoking employment policy)

One question I want to bring up to the community - what else should a hospital be doing in the area of prevention/wellness?