hospital impact
Post details: Not a Happy Week for Hospitals
Not a Happy Week for Hospitals
by Tony Chen
Straight from CNN's frontpage in the last 24 hours:
- Glenn Beck: Put the "care" back in health care. This CNN reporter experienced first-hand the lack of compassion at his hospital bed. Funny, Nick just posted on the power of empathy earlier this week.
- Should I sue my doctor? A heads-up to all risk management folks - this article recommends patients to come see you for compensation.
- Dennis Quaid, wife lash out at hospital. Movie Stars! Medical errors! A conspiracy? What more could you ask for? Coming to a theater near you: Secrets No More
A few implications for hospitals come to mind:
- As social media becomes more and more rampant, is your hospital ready for more of patients youtubing and blogging from their hospital bed?
- Do movie stars or other influential people get "better" treatment? We aren't comfortable with this 'tiering' of healthcare, but it's happening already.
- While I don't know the real story behind the Quaid's experience, I am reminded of one thing: transparency is more than providing regular metrics, it's a culture.
- Where are the touching/inspirational stories of the 100s of amazing miracles that have happened in our hospitals in just the time you read this post?
Comments:
Onehealthpro
01/11/08 @ 13:24 You wrote: "Where are the touching/inspirational stories of the 100s of amazing miracles that have happened in our hospitals in just the time you read this post?"
This is part of the problem. We have heard compassionate stories of wonderful healthcare providers for years and all of the "other" issues were kept behind closed doors. We expect compassionate stories in healthcare and need to hear them, as well. The doors are slowly opening so we can actually learn from the "other" issues. Please help us learn...systems are not always the answer.
~dale
01/11/08 @ 15:08 I trust the intention of many and I distrust situation after situation where people cannot solve problems together. For every 10 people I meet in health care, I experience at least 90% to be of good intent and operating unconsciously to survive their jobs.
There is too much emphasis on how many patients seen, how to order or not order therapies and treatment and not enough emphasis on education, outcomes and how to develop conversations with patients who can make decisions and how to respond to human beings who limit themselves to participate in their own health care or who cannot.
01/11/08 @ 23:49 I gad eye surgery and in the post-op pack was MAXIDEX(dexamethasone) drops by Alcon Labs.
Two days later I was BLIND
Use Google and enter EPOCRATES MAXIDEX to vetify
05/26/08 @ 14:55 Leave a comment:
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