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    Hospital Impact can also be seen through:

    Classic Email Thread at My Hospital

    February 27th, 2006

    By Nick Jacobs

    This is one of the 231 e-mails I receive every day. The names have been changed slightly to protect the guilty. This may be why we haven't put anyone on Mars yet. It is priceless.

    Dear Employee Number 2:
    Could you please create a new ID badge for employee number 3 with the attached photo? His title is BLANK Assistant. Thank you.
    Employee Number1

    Dear Employee Number 1:
    Did he lose his badge? We charge $5.00 for replacement badges.
    Employee Number 2

    Dear Employee Number 2:
    I requested him to have a new photo and updated badge. Unfortunately, I think we are going to have more coming through. We are making some changes that will mean requiring updated information on Id's.
    Employee Number 1

    Dear Employee Number 1:
    Is it just photos we are updating? If so, the only time we don't charge our staff is if the badge breaks, doesn't swipe or it's worn out. I just want to make sure it's handled the same for all.
    Employee Number 2

    Dear Employee Number 2:
    We have not adopted that policy. I have requested that Employee Number 3 get a new ID. If you must charge for it, then I guess you would charge us. I thought this was one of the services we were paying for in our overhead.
    Thanks, Employee Number 1

    Dear Employee Number 4:
    Could you please check this out for me?
    Thanks.
    Employee Number 2

    Dear Employee Number 5:
    Our policy is that, unless the badge does not work, they pay the $5.00 for a new one, or if they don't like their picture. I would assume that would apply to everyone. It costs us money to keep reissuing these badges. Your thoughts? Also, the $5.00 comes from the employee NOT THE BUDGET.
    Employee Number 4

    [here we go - this is classic!]
    Dear Employee Number 4:
    After reading all of these e-mails, I plan on slitting my throat with the old ID badge and then charging both organizations evenly . . .
    Employee Number 5

    [note from Tony: and speaking of crazy emails, try not to reject a job offer this way over email]

    Comments:

    Comment from: Rita Schwab [Visitor] · http://msspnexus.blogs.com
    Just proving that sometimes we'd be better off picking up the phone!

    Thanks for the chuckle.

    Rita
    http://msspnexus.blogs.com/


    Permalink 02/27/06 @ 16:22
    Comment from: Rob [Visitor]
    This is an important post. If we are looking for ways to reduce waste and improve productivity (not to mention reduce frustration), improving how we communicate is a big opportunity. As this post shows, we all need to improve judgment about when to phone, when to email, when to set up an appointment, and when to drop by ... and, in the case of this example, when to see that one method is not working and switch to another. This is not easy behavior to teach or implement, but I think at the least we need to raise awareness about the best ways to communicate different types of information.
    Permalink 02/28/06 @ 13:46

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