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    So far, comparison shopping is for cars and computers, not hospitals

    November 3rd, 2005

    cardelldoctor

    "We believe consumers should have at least as much information about health care as they do about cars or computers," UICI CEO Bill Gedwed said.

    Yes, we all know that consumer-driven healthcare could be one of the largest drivers for change in healthcare in the next 5-10 years. This report puts it into context about just how early it still is. Check out these stats:

    - 56% of those who have bought cars in the last 5 years used the internet to help make the choice and spent 5+ hours doing so
    - 44% of those who have bought a computer in the last 5 years used the internet to help make the choice and spent 4+ hours doing so
    - 22% of those who choose a new doctor used the internet for help, and spent 2 hours doing so
    - 12% of hospital patients used the internet to choose a hospital.

    What this report tells me is this:
    (1) Most people don't think of using the internet to look for hospital quality/pricing/info. To be honest, we can't blame them - current sites don't get much awareness. Plus, a true leader hasn't emerged.
    (2) There will be many more reports like this that compare hospital shopping to computer / car / airline ticket / TV shopping. That will inevitably get more people to rethink their hospital experience.
    (3) As more hospital data becomes readily available, more marketing will occur. Hospitals, the towns they reside in, and local realtors (good schools won't be enough anymore) will boast about their high rankings.
    (4) Hospital leaders will see the fight for more patient volume intensify and be increasingly about "marketable quality."

    Comments:

    Comment from: bob coffield [Visitor] · http://healthcarebloglaw.blogspot.com/
    Very interesting statistics Tony. I've often said that we spend more time at Walmart, Target and Circuit City price shopping for everything from clothing to electronics then we do shopping for health care.

    In the past the single driving factor behind the adoption and increase in consumer driven health care is one word - insurance. The adage of "I have insurance" has always made the consumer not care about price. As more and more enter the ranks of the uninsured or have their health insurance coverage reduced we are seeing more consumer interest in price.

    I actually think the health care insurance crisis might be good for the marketplace in the long run. Hospitals and physicians are having to deal with patients without insurance coverage more and more. For an interesting personal story on "cash" payment check this post out that I did a while back.
    http://healthcarebloglaw.blogspot.com/2005/10/personal-story-on-health-care-provider.html

    My dad, a retired country doctor in West Virginia, who practiced from 1950 thru 1994 has told me of the day when families would be going out of town for the week and needed a place for grandmother or grandfather to stay. They would check them into the hospital for a week stay and insurance would pick up the full tab, no questions asked.
    Permalink 11/03/05 @ 08:45
    Comment from: Hospital Impact [Member]
    interesting link! I was just talking to a friend yesterday who is expecting - which "peace-of-mind" tests should they take? If insurance doesn't cover those tests, are they willing to pay $500 for peace of mind?

    I agree that consumer-driven healthcare will be a positive and relentless force to drive change. As such, more than ever before, hospitals have to have the business leadership skills to compete. How will hospitals handle the increase in very informed (and very misinformed) patients?
    Permalink 11/03/05 @ 10:31
    Comment from: Sell Car [Visitor] · http://www.sellmyauto4free.com
    If your car is about to die you shop around, However, if you are about to
    you get to the nearest hospital.
    Permalink 03/08/07 @ 16:54

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