"How was your stay with us? What did we do well and what could we improve?"

"I employ a home nurse who stayed with me through the night, even while I was here at your hospital. When one of your new-shift nurses came in to adjust my IV really quick, she stopped to introduce herself to my home nurse and chit-chatted for a bit. And then she left. I thought that was perfect. You don't see that very much these days any more. Greetings others, saying hi, not rushing around - it's just simple civility"

"The only complaint I have is that I wish my bread this morning came with butter."