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    Archives for: November 2009

    not invented here

    Exactly how useful is patient satisfaction data, anyway?

    November 9th, 2009

    by Anthony Cirillo

    FierceHealthcare recently reported on the latest report that identifies the best-performing hospitals that offer the highest quality of care. The research firm that came up with the list says it's the "first comprehensive index to compare the value of care that hospitals provide."

    They measure quality, including CMS's Core Measures, patient safety, mortality and readmission rates; efficiency, including the relative measure of the cost to the hospital for providing services; affordability, a relative comparison of prices charged for inpatient and outpatient services; and patient satisfaction as measured by CMS' patient satisfaction survey (known as HCAHPS).

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