Consumer Reports and Health Improvement Institute have launched a beta site for comparing consumer health websites: healthratings.org

Two things I find particularly impressive:
(1) The site provides strengths AND weaknesses for each site. For example, for WebMD, weaknesses mentioned include: "busy with distracting advertising; poor visual representation of pages."
(2) The site attempts to objective rank each website along 9 dimensions (e.g.identity, ease of use, design, coverage, etc). Maybe I'm just a sucker for harvey ball graphics.

By the way, the only hospital to make the top 20 is Mayo Clinic.

Is there a day coming when such a site would exist for hospital websites?

If you haven't already, check out MedScape's blog - numerous nurses tell their front line stories in the aftermath of Katrina. Some memorable quotes:

"The looks on some of the faces of these people will probably haunt me for the rest of my life. I already see these people in my dreams. The cries of the residents (and even some of the staff) when they are told they have nothing left to go back to and that we do not know if their families have made it, are sometimes too much to handle."

"Not one person I spoke to had on their own clothes; they were grateful for the donations. It was overwhelming and for the most part seemed unbearable, but every time I looked up to take a deep breath, the outpouring of love and humanity I witnessed gave me strength to move on to the next cot, holding the next person."

"My [8-year-old] daughter provided much-needed assistance by running paperwork back and forth to order medications or to bring me supplies. I watched her facial expressions as she gently placed stickers on the patients signaling that they had been seen by the nurse, always making eye contact and always with a smile. I knew that her life was changed forever, for the better."

Also, check out the story of this 113-bed mobile hospital.

Book Review: Healing Words by Dr. Michael Woods
(4 of out 5)
An impassioned and thoughtful plea from a doctor to doctors to say "I'm Sorry"

Given all that has been recently reported on physicians saying "I'm sorry," this short, straightforward book couldn't have come at a better time. Dr. Michael Woods has written a practical, motivational book directed at physicians on the why's, how's, and what's of apologizing to patients. Drawing from personal experience, stories from other doctors, examples from other industries, and research data, Dr. Woods does not hold back in making an impassioned plea for physicians to master this tricky part of the patient-doctor relationship.

At ~82 pages, you can probably read this book in one or two sittings (In fact, I read most of it in the waiting room as I waited to see my doctor. Luckily he didn't have to apologize for anything that day). Dr. Woods moves quickly from topic to topic, breaking down just about every psychological, cultural, and emotional aspect of "I'm sorry" - why it's so difficult for physicians in particular to apologize, what a meaningful apology entails, what the patient is thinking/feeling in apology-worthy situations, how to build more authentic relationships with patients, and even what exact words you could say in difficult situations. He even advises to apologize for: "(1) being late for a scheduled appointment; (2) receiving a patient complaint about poor service from hospital or office staff; and (3) Interrupting a patient who is speaking - even if you must take an emergency call."

Overall, doctors should apologize appropriately (and probably more often)- it's the right thing to do, it's the compassionate thing to do, and if that's not enough, it might even prevent some lawsuits.

Definitely this is a book written by a doctor for doctors. For the admin readers, something to read and then pass along to your clinical leadership (and risk management dept).

I'm just sorry that I didn't read this book sooner.

AHA launched a new site Hospital Relief Efforts - other hospitals around the nation can use this site to offer up personnal and supplies. (Hat tip: MSSP Nexus)

I was quite excited this week when I was contacted by Andrew Barna, a hospital executive over in San Jose, CA. He just started a hospital-admin focused blog, called healthcare tomorrow. He's off to a great start with an entries on HSAs, what's right on healthcare, and (my personal favorite) the long-term potential impact of JCAHO.

Andrew - welcome to the hospital admin blogosphere! Look forward to more insights now that the JCAHOites have left the building.