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    Wanted: Advice on working in a hospital

    May 24th, 2006

    I've always wanted to work in a hospital. Now I am getting my chance. Starting June 12, I will be working at Evanston Northwestern Healthcare as their new Director of Business Development. In this role, I'll be finding great ideas to enhance/expand the health system's services, evaluate them from a business perspective, and then implement them into reality.

    I'm asking all of you healthcare folks out there who read and blog - what advice would you have for me as a mid-level person working in a hospital for the first time? I've already received some advice from some friends and fellow bloggers - take the time to build trust and credibility with physicians; get to know the clinical areas more than you think you'll need; shadow a doc or nurse once a quarter; understand that difference of opinions is sometimes because difference of incentive.

    But what would you say? What advice would you give a family member or friend who was going into hospital management as a newbie?

    Specifically:
    - What are some best practices or pitfalls in working with physicians and other clinical staff?
    - How do I make constructive changes in a constructive way?
    - Are there any "Sacred cows" in hospitals that can not be touched or talked about?
    - What type of person stays the long haul in hospital management, enjoying it every step of the way?
    - What do you *really* think of hospital management folks?

    a little help, please!?

    confused

    UPDATE: make sure you check out this hilarious/disturbing bit of "advice" I received from someone.

    Comments, Pingbacks:

    Comment from: Rita Schwab [Visitor] · http://msspnexus.blogs.com
    There's just something about working in a hospital that's is different from any other setting in healthcare.

    We all handle paperwork, meetings, and budgets, but somehow being in a hospital brings the "why" home in a very direct way. The hospital setting brings us face to face with the human side of the equation, and helps keep us in touch with the importance of the work we do.

    Best wishes on your new job!

    Rita
    Permalink 05/25/06 @ 08:27
    Comment from: frank [Visitor]
    when you're in the hospital, don't forget to wash your hands. a lot.
    Permalink 05/25/06 @ 10:05
    Comment from: Kim [Visitor] · http://www.emergiblog.com
    First of all congratulations on the new job!!!

    I think the main thing to remember if you need to interact with the nurses or doctors as they are working is that they are working!

    A visit from someone from the business end of the hospital world can be viewed as an just another thing to deal with on an already busy shift.

    Sometimes the sense is that management sits in their nice dresses and suits in their nice offices and then come around and try to tell us (the clinical folk) how to do our job. In other words, we do the dirty work and they get bonuses.

    (Now remember, I'm speaking from the vantage point of someone who has never been in hospital management and wouldn't know how to any job in that arena...)

    It helps to listen. If changes must be implemented, expect griping to high heaven. But eventually the folks will come around. No one likes change, but they'll do it eventually.

    And I love the "shadow" idea - learn what a nurse does, what an ER doc goes through, the ins-and-outs (literally) of the admission process. You'll be able to see the "world" of the hospital so that when you have to make decisions, sometimes hard decisions, you will get an idea of how it will affect everyone involved.

    And the one rule you should ALWAYS remember: if you are visiting a nurses' station......bring food! : D



    Permalink 06/02/06 @ 17:46
    Comment from: Miami Web Design [Visitor] · http://www.canedesign.com/web-design.aspx
    f you don't live it every day then find something else to do that doesn't impact people as much.
    Permalink 12/28/09 @ 11:21
    Comment from: aasdfasdf [Visitor]
    http://www.hospitalimpact.org/index.php/2009/10/28/dealing_with_a_medical_staff_in_crisis?blog=1&c=1&page=1&more=1&title=dealing_with_a_medical_staff_in_crisis&tb=1&pb=1&disp=posts
    Permalink 01/10/10 @ 03:36
    Comment from: philp landry [Visitor] · http://www.pel81362
    how can I GIVE BACK WHAT HAS BEEN GIVING TO ME FREELY FOR MY SELF AND WANT TO GIVE BACK TO HELP OTHER IN TIME OF NEED . A HAND TO HOLD OR JUST SOME ONE TO BE THER FOR THEM.
    Permalink 02/28/10 @ 10:34
    Comment from: how to get a six pack [Visitor] · http://www.athleanx.com/blog
    I wonder what do you do now after 4 years since you posted this year 2006.
    Permalink 06/01/10 @ 09:59
    Comment from: Millie [Visitor] · http://www.financial-freedom-insight.com/
    First of all you should understand that it's very hard work and you can do this only if you really love it.
    Permalink 06/18/10 @ 10:43
    Comment from: mike [Visitor]
    KAS Paper Systems print finishing products are designed with flexibility and simplicity in mind, backed by quality engineering and almost 50 years of paper handling experience. As well as our standard range of paper handling products we also design and manufacture bespoke systems to meet our clients requirements.
    folder inserters
    Permalink 06/25/10 @ 02:23
    Comment from: mike [Visitor]
    i think great post
    i like it...
    folder inserters
    Permalink 06/28/10 @ 03:42
    Comment from: monica [Visitor] · http://www.tagzbook.com
    Its really a hard work and your advices can be helpful.

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    Permalink 08/30/10 @ 08:29

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