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Archives for: November 2008

Why isn't patient-centered care a fact instead of just an effort?

November 24th, 2008

by Christopher Cornue

My colleague, Nick Jacobs, recently wrote about patient centered care gaining momentum. I couldn't agree more. At a meeting I recently attended with international leaders for healthcare, this was an major topic.

Each year when the International Society for Quality in Healthcare (ISQua) meeting convenes, there is always a focus in patient-centered care. Up until this year, one of the fathers of patient centered care, Harvey Picker (who passed away earlier this year) was always present, and gave us his insight, motivation and charge to "make a difference" at our respective organizations. This session normally culminated with recognition of leaders in the industry making change happen toward a safer environment for our patients.

=> Read more!

The 'Experts' on the Hospital Industry

November 19th, 2008

by Tony Chen

I encountered two very interesting articles recently about the health care/hospital sector. One was a narrated chart from McKinsey (free registration required) that basically showed value creation by healthcare sector over the last 20 to 25 years. As you can guess, the bottom line (yes, the one at the bottom all by its lonesome) represents providers. Since 1985, the provider sector was the only sector in healthcare to underperform the S&P 500.

=> Read more!

Managment Lessons from Mayo: Act Small

November 13th, 2008

by Tony Chen

One of the key perspectives I've learning about as I read through Management Lessons from Mayo Clinic is to "act like a small organization even when you're a large one."

This is quite a task, given how huge Mayo is as a clinic. Think about how impersonal the service could be, how thick their policy book could be, how much bureaucracy there could be. So why doesn't it feel like a mammoth clinic to patients? It is because they allow, and in fact empower, everyone to relate to patients personally, respecting each one's individuality and uniqueness.

=> Read more!

Before Alignment

November 10th, 2008

Guest post by Dr. Kenneth H. Cohn

With demonstration grants in Colorado, Oklahoma, New Mexico and Texas, The Center for Medicare and Medicaid Services (CMS) has stimulated our thinking about global payment and how physicians and hospital administrators can share one check. I cringe each time I hear, "We need to align our doctors...," because, as a fellow surgeon confided to me, "The hammer remains unchanged, but the nail gets pounded!"

We need to step back a moment, reflect on the desired end state, where we collaborate to improve clinical and financial outcomes and consider what we need to do to arrive there. Cultural change embodies personal change, wherein lies the rub.

=> Read more!

Patient-centered care gaining momentum

November 5th, 2008

by Nick Jacobs

Periodically, I write about articles that have appeared in Modern Healthcare; one of my favorite writers is Charles Lauer, former VP- publishing and editorial director of the magazine. The sweet irony of his most recent article, "Growing Evidence, Studies show the therapeutic value of healing gardens" was difficult for me to express.

=> Read more!

President-Elect Obama and Hospital Leadership

November 5th, 2008

by Tony Chen

Regardless of your political affiliation, yesterday was a historical moment; we have just elected the first African-American President of the United States. As I stayed up to watch Senator Barack Obama's speech after two long years of campaigning, I was struck by three main thoughts while putting on my hospital impact blogger hat:

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Animals can help in the healing process

November 3rd, 2008

By Nick Jacobs

The American Humane Association's Phil Akrow believes in the power of animals being able to help sick humans. More and more facts and figures, he says in a USA Today article, show that time with a pet may be, "as powerful in the person's recovery as the medical treatment."

Dozens of Planetree facilities, nursing homes, and other hospitals have embraced the concept of pet therapy for nearly a decade now; the amazing results that have come from the visitations to our facilities from our therapy dogs have been, not only amazing, but also rewarding and exciting.

=> Read more!

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