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I recently returned from a trip to Ireland where we visited my wife's cousin, Father Sean, a Catholic priest in Northern Ireland. He is a great soul with a wonderful sense of humor. During the course of our many conversations, we asked him how he spent most of his time. His answer--hatchin, matchin, dispatchin!
Hatchin meant the sacrament of Baptism for newborns. Matchin meant the sacrament of Matrimony. And dispatchin alluded to the funerals he performs.
Of course that got me thinking about patient experience! (Really, you say!)
by Dan Bowman, FierceHealthIT
Technology that can engage patients so they can contribute to their own care will be crucial to the success of new payment models such as accountable care organizations, representatives from several healthcare organizations said during a panel discussion at the fourth annual Health Datapalooza conference in Washington, D.C. on Monday.
In particular, panelists focused on how technology must be able to leverage data to prompt more preventive behavior and to spur discussions between providers and patients.
"We need to get out of this notion of not telling people about the mistakes that they've made, and instead tell them how they can avoid those mistakes in the future," Ron Ozminkowski, senior vice president and chief scientific officer at OptumHealth Care Solutions, said. "The notion of savings and incentives for doing things the right way will blunt fee-for-service. If we can do this in a way that [uses data] to focus on better care [and] better costs, we'll get better results."
Three men are laying bricks. Someone goes up to the first and asks, "What are you doing?" He replies, "Laying bricks." The inquisitor moves to the second and inquires, "Sir, what are you doing?" He responds, "Feeding my family."
Finally, the questioner asks the same question to the third man laying bricks who says, "I am working here with a great team! We are building a magnificent cathedral that many will visit and that will be here for years and years after I am gone."
How do people at your hospital answer the following question when asked, "What are you doing?" or "What do you do here?" How do you wish they would answer? (See my desired response in a couple paragraphs.)
by Alicia Caramenico, FierceHealthcare
What's in a name? For CaroMont Health the answer was the intention to promote community health--followed by a lot of ill-will. The Gastonia, N.C.-based health system last month landed in hot water with residents and veterans over its controversial "cheat death" wellness campaign and its name change from Gaston Memorial Hospital to CaroMont Regional Medical Center.
The Gaston County Veterans Council said the hospital's original name was a memorial to local veterans who died in World War II, the Charlotte Observer recently reported.
Ultimately the veterans and hospital officials reached a compromise, keeping the new name CaroMont Regional Medical Center, calling the campus and grounds Gaston Memorial Medical Park, and building an eternal flame into a monument recognizing vets, the article noted.
But for both parties, it was about more than a name change. CaroMont's experience provides a lesson for hospitals and, more importantly, reinforces that what's in a name matters--to your patients, your community, your brand and even your bottom line.
Julie Manas' Hospital Impact post, "Integrated care: The bridge between quality and efficiency," inspired my post this month because people in her organization are doing what is necessary to improve performance.
As the president and CEO of the Western Wisconsin division of Hospital Sisters Health System, she wrote about the need to view patient-centered care, quality, safety and efficiency collectively to provide improved care coordination.
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